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Things are getting busier: more valuations, more listings, more viewings, more enquiries, more to manage. One of the most important things for any estate agency is keeping its clients onside, which means keeping them informed. There's lots of talk of "adding value"

Quizzing the great Christopher Watkin around how he'd go about things if he were opening his own estate agency today. I always enjoy a chat with Chris and we went into a lot of detail here, so lots of useful stuff