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What makes great customer service? And how can you elevate the experience of all your clients? In this episode, Paul & Jayne talk about the three phases of care that they used in their time together as agents and that all

This week's IRRESISTIBLE ESTATE AGENCY podcast is all about charisma. Every business needs a personality, but what does charisma mean when it comes to branding, marketing and people? Is it a natural trait? Or can it be learnt with authenticity? Join Jayne &

A client reminded me this week of something I said when hosting a webinar for ARLA Propertymark last year. It was about specialising. There’s a feeling in estate agency that specialising is limited to a few select areas of property: things

Are you a perfectionist? Would you say you suffer from it, or that you're proud of it?  I'm a total perfectionist, which can have incredible upsides around quality and imagination in the work I produce, but it can also have massive

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